What happens when an invoice is overdue

Nothing is switched off without warning. The ladder is the same for every service:

• Invoice issued — 14 days before the renewal date.
• Reminders — 14, 7, 3 and 1 days before it is due.
• Grace period — 7 days after the due date. Everything keeps running.
• Suspension — 10 days after the due date. Your data is untouched.
• Termination — 30 days after the due date. Data is removed.

The invoice can be paid at any step on that ladder, and the earlier it is paid the fewer of them happen:

What happens if I pay after suspension?

The service comes back automatically, usually within a minute of the payment clearing, and nothing is lost — suspension stops the site being served, it does not delete anything. Termination is the line that cannot be walked back.

Can I ask for more time?

Yes, and before the suspension date rather than after. Open a billing ticket and say when you can pay; we can hold an account open. We cannot recover terminated data, which is why the conversation has to happen while the account still exists. If a site has already gone dark, the outage checklist will tell you whether billing is the reason.