Already a customer
Your domains, hosting and invoices are attached to the ticket automatically — no account numbers to dig up.
Open a ticketSupport
Support that can reach the server.
A technical ticket goes to someone who can open a shell on the machine your site runs on. No tiered queue that forwards it there three replies later.
Not a customer yet
Pre-sales questions, migrations, or anything about an account you cannot sign into.
Write to usLook it up first
Nameservers, DNS records, email setup, SSL and billing are all documented.
Knowledge baseDepartments
Who picks it up, and how fast
These are the first-reply targets we hold ourselves to, published rather than promised vaguely.
| Department | First reply | |
|---|---|---|
| Technical | 2 hours | support@hostbari.com |
| Billing | 4 hours | accounts@hostbari.com |
| Domains | 4 hours | support@hostbari.com |
| Sales | 1 hour | sales@hostbari.com |
Urgent
If your site is down
Open a ticket in the Technical department and say “site down” in the subject. Those are triaged ahead of the queue. Include the domain — it is the first thing we look up, and asking for it costs a round trip.