My site is down — a checklist

1. Is it only you? Try a different network or a phone on mobile data. A local ISP resolver caching a stale record looks exactly like an outage.
2. Is the domain still registered? An expired domain stops resolving before anything else breaks. Your domains shows the expiry date, and renewal prices are public.
3. Is the account suspended? An unpaid invoice suspends the service — the billing timeline says exactly when.
4. Did you change DNS recently? Records take up to an hour to propagate after a nameserver change.
5. Is there an error, or nothing at all? A PHP error means the server is fine and the application is not — the error log will name the file and the line.

The log is in the control panel, which opens from the account:

It works for me but not for my client — why?

Almost always a resolver holding the previous answer, and it clears itself within the TTL. The exception worth checking is a country-level or office firewall: if the site loads on mobile data and not on their office connection, the problem is between them and us rather than on the server.

How do I know whether it is a HostBari problem?

If a plain static file will not load either, and a second site on the same plan is also down, it is ours. Open a ticket with the exact address and the time it started — those two facts are what let us match your report to a log line instead of asking you for them.