What happens when an invoice is overdue

Nothing is switched off without warning. The ladder is the same for every service: | Stage | When | | --- | --- | | Invoice issued | 14 days before the renewal date | | Reminders | 14, 7, 3 and 1 days before due | | Grace period | 7 days after the due date — everything keeps running | | Suspension | 10 days after the due date — data is untouched | | Termination | 30 days after the due date — data is removed | Paying at any point before termination restores the service automatically, usually within a minute. If you need longer, open a billing ticket before the suspension date rather than after — we can hold an account, but we cannot recover terminated data.