My site is down — a checklist

1. **Is it only you?** Try a different network or a phone on mobile data. A local ISP resolver caching a stale record looks exactly like an outage. 2. **Is the domain still registered?** An expired domain stops resolving before anything else breaks. Your dashboard shows the expiry date. 3. **Is the account suspended?** An unpaid invoice suspends the service; the billing page will say so. 4. **Did you change DNS recently?** Records take up to an hour to propagate. 5. **Is there an error, or nothing at all?** A PHP error means the server is fine and the application is not — check the error log in cPanel. If all five look right, open a ticket with the exact URL and the time it started. Our status page carries anything affecting a whole node.